Symptom
- When uploading documents in the candidate profile or the application, the system does not accept documents with an .xls/.xlsx file format.
- The system throws an error saying that the file type is not supported.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
-
Access your candidate profile or the application.
- Upload an *.xls or *.xlsx document into resume, coverletter, and documents portlet.
- An error occurs saying that the file type is not supported.
Resolution
Request the user/candidate change the file format of the document, using one of these supported formats:
- .CSV
- .DOC / .DOCX
- .GIF
- .JPG / .JPEG
- .PNG
- .TXT
Keywords
sf, success factors, RCM, Supporting Documents, attaching excel files, spreadsheets, Candidate profile do not support excel files, excel file not supported in attachments, file type, xls, xlsx, csv , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem