SAP Knowledge Base Article - Public

2745614 - Documents in Candidate Profile/Application Does Not Accept a Spreadsheet (xls/xlsx) in Recruiting


  • When uploading documents in the candidate profile or the application, the system does not accept documents with an .xls/.xlsx file format.
  • The system throws an error saying that the file type is not supported.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Access your candidate profile or the application.
  2. Upload an *.xls or *.xlsx document into resume, coverletter, and documents portlet.
  3. An error occurs saying that the file type is not supported.


Request the user/candidate change the file format of the document, using one of these supported formats:

  • .CSV
  • .DOC / .DOCX
  • .GIF
  • .JPG / .JPEG
  • .PDF
  • .PNG
  • .TXT


sf, success factors, RCM, Supporting Documents, attaching excel files, spreadsheets, Candidate profile do not support excel files, excel file not supported in attachments, file type, xls, xlsx, csv , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions