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2745626 - CCtr outbound DTMF not registering to auto-attendant when SBC does not have trans-coder capabilities


  • DTMF fails to register in the Auto-Attendant connected to the target Gateway
    • The auto-attendant is also known as a digital receptionist
    • AKA a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist
  • DTMF is not reaching the Auto Attendant
  • There is no transcoder in the Session Border Controller (SBC)
    • Transcoding is the process of converting one protocol to another
    • In the SIP world, a common place to perform transcoding is the Session Border Controller (SBC)



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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