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2745673 - SAP Cloud Identity Services - "Password Reset" mail does not arrive - invalid recipient email

Symptom

  • The user attempts to reset their password via the 'forgot password' option in IAS. The activation email is expected but never received.
  • The following error entry is logged in Splunk: 
    #INFO#statistics##au0efjgbf#anonymous#http-bio-127.0.0.1-8080-exec-885#na#N/A#N/A#N/A#Email could not be sent to example@example.com with subject How to reset your password. Reason: invalid recipient email. (sp=Administration Console,user_agent=,workflow=sso,checkpoint=account_register_error,uid=P000001)#BC35B57E-7538-4597-A83E-537A8DEF42C0|


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

com.sap.ids.usermanagement.exception.IdsMailingInvalidRecipientException, IdsMailingInvalidRecipientException, IDS Mailing Exception, IDS Mailing Invalid Recipient, with subject How to reset your password, invalid recipient email, Sending the email to the following server failed , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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