Symptom
The recruiting operator will initiate onboarding to the candidate, but option in the application is missing. The operator has onboarding feature permission in the target status.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Candidate workbench
- Select the target pipeline status (e.g. Onboarding)
- Open the candidate application
- Look for 'Take Action' and find Initiate Onboarding
Cause
There is a condition in the Onboarding Integration Setting that is not satisfied. The condition could be based on job requisition fields like country, department, division etc.
Resolution
Review the current configuration under Admin Center > Setup Onboarding Integration. Compare the criteria in the setting with the current data in the job requisition, if it matches in the assigned values.
See Also
2430029 - Initiate Onboarding Button missing in RCM
Keywords
Initiate, Onboarding, Onboarding Integration, Job, requisition, Recruiting, Management, take action, candidate, workbench, fields, , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem
SAP Knowledge Base Article - Public