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SAP Knowledge Base Article - PreviewSymptom
Pre-requisite: You have maintained the determination for the Recipient of an Email Activity via Fine-tuning in the Business Configuration work center.
When you are creating a new Email in the Activities tab of the Lead/ Opportunity TI, the Recipient is not determined automatically.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902
Keywords
KBA , recipient , determination , individual customers , leads/ , opportunities , email , LOD-CRM-LM , Lead Management , Problem
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