SAP Knowledge Base Article - Public

2745939 - No Cross-boarding Activity Created in Onboarding - Onboarding 1.0


  • Crossboarding activity not created after initiated from EC.
  • When initiating crossboarding for a user from EC, we see ErrorCode - 500 in the Onboarding Audit logs.
  • Experiencing errors with no candidateinfoobjects being created in KMS user ID.
  • The remote server returned an error: (500) Internal Server Error.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into BizX
  2. Search for employee you wish to transfer
  3. Transfer the candidate
  4. Approve the request
  5. Go to Onboarding
  6. No activity created


In the field mapping tool Gender and GenderDesc key were mapped to the same Gender key in EC.


  1. Navigate to Field Mapping Tool
  2. Remove the mapping for GenderDesc so there is only one key mapping to Gender key in EC.


On boarding, OBD, SuccessFactors , KBA , LOD-SF-OBD-XBD , Cross Boarding , Problem


SAP SuccessFactors Onboarding all versions