SAP Knowledge Base Article - Public

2746025 - Error message while viewing a Terminated/Inactive user


When navigating to job information history of employee or any (inactive employee) who is not terminated correctly the following error occurs:



  • SAP SuccessFactors Employee Central
  • Job Information
  • Employment Information

Reproducing the Issue

  1. Login to the affected instance
  2. Navigate to directory and search inactive user
  3. Go to employee file, job information, press history
  4. Error message should appear


Error happens when an employee is not terminated correctly.


  •  This issue occurs usually if there is bad data linked to the user missing object definitions or missing picklist values
  •  The only solution for this issue would be a full purge of the effected user

See Also

2201658 - Employee Central User Data Full Purge Import


EC, STE-4397, SF, Success Factors , KBA , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-TER , Termination Details , Problem


SAP SuccessFactors Employee Central all versions