SAP Knowledge Base Article - Public

2746702 - Assertion failed: [Render] Element/ID passed should be available on the DOM! LMS

Symptom

 Error: Assertion failed: [Render] Element/ID passed should be available on the DOM!

Environment

SAP Successfactors Learning Management System (LMS) All Versions

Reproducing the Issue

Login to an external site.

 https://xxxxxx-stage.plateau.com/learning/user/portal.do?siteID=External%20Test&landingPage=login

DOM+Error.jpg

Cause

The user's role has missing workflow/permission.

Resolution

System Admin>Security>Role Management

Search for the role then edit.

Go to workflows tab then Learning.

Make sure the Access Home is added.

See Also

LRN-50511

Keywords

 DOM; external user; external site; cannot login; unable to login to external site , KBA , LOD-SF-LMS-EXT , Sites and External Users , Problem

Product

SAP SuccessFactors Learning 1811