SAP Knowledge Base Article - Public

2747104 - Up One Level missing from Org Chart


User tries to navigate through the org chart but the Up One Level button is missing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite

Reproducing the Issue

Example from salesdemo instance:

Org Chart.png


  • Use the 'User Role Search' to determine if the manager of the user is included in the target population for the 'Organization Chart Navigation Permission'. The Up One Level will not appear if the user does not have permission to see their manager's org chart.

    User Role Search example:

    User Role Search.png
  • Another cause is that the Display Option is set as Matrix Reports Only


  • Include the manager (username: cbraun in the example) in the target population of the permission role that is granting the 'Organization Chart Navigation Permission' to the user.
  • If the Display Option in the Org Chart page is set to Matrix Reports Only please change it to one of the other option to see the Up One Level feature


Org Chart, Up One Level , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem


SAP SuccessFactors HCM all versions