Symptom
When the Item Evaluation Report is ran some of the instructors appear as "Not Available" instead of the Instructor name.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Run the Item Evaluation Report
- Scroll to a page that has the Resource Type as Instructor
- Notice that some of the instructors are listed as "Not Available"
Cause
This is expected behavior as The "Resource Type" of the survey was changed from "None" to "Instructor" after a few respondents have already answered the survey.
Resolution
- When the "Resource Type" is None and the users answer the survey, they are not answering it against an "Instructor" since the type is none.
- When the "Resource Type" is changed to Instructor, then the next set of users to answer the survey will be answering it against the assigned Instructor to the Item.
- That's why some of the answers are listed as "Not Available" and some answers are listed under a particular Instructor.
Keywords
SAP SuccessFactors Learning, LMS, Learning, Item Evaluation Report, Instructor, Not Available, Resource Type, None, Evaluation, Survey, Expected behavior , KBA , LOD-SF-LMS-REP , Reporting Data , Problem
Product
SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public