2747861 - SYSAM install fails with ERRORS - Sybase Software Asset Management

Symptom

SYSAM 2.4 installation fails with multiple ERRORS.

Status: ERROR

Additional Notes: ERROR - ComponentSizeAction.loadCompSizeProp(): 'C:\xxxxxxxxxx\AppData\Local\Temp\797139.tmp\archives\sysam_server_mm\archives\comp_size.properties' does not exist.

Status: ERROR
Additional Notes: ERROR - ComponentSizeAction.loadCompSizeProp(): 'C:\xxxxxxxxxxx\AppData\Local\Temp\797139.tmp\archives\sysam_util_mm\archives\comp_size.properties' does not exist.

Install Merge Module: \\xxxxxxxxxxx\sysam\51051690\sysam_nt_x64\archives\sysam_util_mm\sysam_util.iam.zip
Status: FATAL ERROR

Custom Action: com.sybase.ia.common.InstallMergeModuleStatus
Status: FATAL ERROR
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: SySAM License Utilities: FAILED. See log file C:\SAP\log\sysam_util.log for detail.

Install Merge Module: \\xxxxxxxxxx\sysam\51051690\sysam_nt_x64\archives\sysam_server_mm\sysam_server.iam.zip
Status: FATAL ERROR

Custom Action: com.sybase.ia.common.InstallMergeModuleStatus
Status: FATAL ERROR
Additional Notes: FATAL ERROR - class com.sybase.ia.common.InstallMergeModuleStatus FatalInstallException: SySAM License Server: FAILED. See log file C:\SAP\log\sysam_server.log for detail.

Status: ERROR
Additional Notes: ERROR -
The installation failed.

Environment

Sybase Software Asset Management (SYSAM) 2.4

Product

Sybase Software Asset Management 2.4

Keywords

license, server, network , KBA , BC-SYB-PD , PowerDesigner , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.