2748160 - "Triggers" Not Enabled on the Creation of Campaign in the Build Facet

You want to maintain an action on "Triggers" for a campaign, but no option is enabled in the Build facet.

SAP Cloud for Customer

1. Go to the Sales Campaign work center.
2. Go to the Campaigns view.
3. Open a campaign with status "In Preparation".
4. Go to the Build facet.
5. Add a target group.
6. Add the action "Send E-mail".
7. "Triggers" are not enabled.

This campaign is set to work with "Recurrence". If a campaign is executed with recurrence, the system does not allow to select "Triggers". The system only allows to select "Triggers" if the execution of the campaign is immediately or scheduled.

This is the system expected behavior.

You need to remove the recurrence with the below steps:

1. Go to the Sales Campaign work center.
2. Go to the Campaigns view.
3. Open a campaign with status "In Preparation".
4. Go to the Details facet.
5. In the section "Scheduled", remove the flag of the field "Recurrence".

Triggers, Campaign, Build , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions