SAP Knowledge Base Article - Preview

2748170 - Routing Rule is Not Assigning The Tasks and Surveys Based in the Conditions Configured

Symptom

You have created a Routing Rule with Tasks and Surveys, however, they are not assigning the documents even when the conditions match.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Routing Rules ; Visit ; Activity Planner ; Tasks , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

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