SAP Knowledge Base Article - Public

2748241 - Sync Report Center Search page stuck

Symptom

  • Unable to submit Report Center Sync Job
  • The Report Center Sync Page is stuck

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

    1. Select Admin Center
    2. Click Reporting & Analytics icon & Select "Sync Report Center Search"
    3. Enter the Priority & Configuration then select Start Sync
    4. Notice that the Job is not submitted and the Report Center Sync page does not reload.

    Sync_RC_Stuck.PNG

      Cause

      The issue occurs because the Job Name is left BLANK while submitting the Report Center Sync Job.
      Due to this the Report Center Sync page is not loaded and is stuck.
      The job will not get submitted.

      Resolution

      Please make sure that all the mandatory fields like Job Name, Job Priority and Job Configuration is provided before submitting the Job.

      Keywords

      Sync, Report, Center, Search, job, stuck, sync, blank, error, not, running, fail, hang, unresponsive , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

      Product

      SAP SuccessFactors HXM Suite all versions

      Attachments

      Job Stuck.PNG