2748547 - A recently created Realignment Run does not appear in the list of Realignment Runs

You have created a realignment run. In the last step, you get the message "Your entries have been saved" but the realignment run never appears in the overview of realignment run.

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SAP Cloud for Customer

1. Login with user ABC (ABC represents the user name).
2. Go to the Sales work centre.
3. Go to the Realignment Runs view.
4. Click New.
5. In the accounts selection, select a group of accounts.
6. Maintain a title for your realignment run.
7. Click Create.
   Result: You get the message "Your entries have been saved".
8. Refresh the screen.
   Result: Your realignment will not appear on the list (regardless of how long you wait).

• A realignment run considers the language maintained for the logged in user. However, if you do not scope the language maintained for the logged in user, the realignment run will not run.
• Processing time taken by the system to generate an overview of new realignment run. This process can take minutes, hours, or days, depending on the number of accounts involved.

Scenario 1: Check the language of the user creating the run and see if its relevant scoping question is enabled.

1. Go to Administrator work centre.
2. Go to the Business Users view.
3. Search the user ABC.
4. Click to view the user details
5. You will see a language maintained.

Now you need to check whether this language is maintained in the scoping.

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Click on 'Edit Project Scope'.
4. Go to step 4. Questions.
5. Open the path: Built-in Services and Support > Business Environment > Addresses and Languages.
6. Select the language that you maintained for the user who is facing the problem with the realignment run.
7. Save the changes.

Scenario 2: If the configuration is maintained as per Step 1 and still if the realignment run does not appear in the overview tab, it means it may still be processing. The system will display the realignment run in the overview tab once the run is ready to be displayed.

The confirmation screen itself states: "The system is generating an overview of your new realignment run. This process can take minutes, hours, or days, depending on the number of accounts involved."

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions