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SAP Knowledge Base Article - PreviewSymptom
- Unable to logging using IA
- At HAC log you can see:
- ERR> Credentials::Create: Couldn't find certificate issued to [client_ABC] by [XYZ]
- INF> Failed to get system model from file [D:\SAP\ContactCenter\VU\ABC\etc\hacmodel_ABC.xml]: The file cannot be opened for reading
- INF> Unable to get system model data from registry
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, CCI, CRM-CCI, MMC, certificate, openSSL, CA, Authority, Microsoft, cosconn, hacmodel, hac, wim, conection server, COS , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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