2748660 - Ship-From is Empty and Not Editable in a Migrated Sales Order

In migrated sales orders created using the Migration Tool, you notice that the Ship-From details are empty and not editable.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Go to the Sales Orders view.
3. Select the Sales Order ABC created via the Migration Tool (ABC represents the ID of the sales order).
4. Click the Edit button.
5. In the new screen, click the View All button.
6. Go to the Items tab, and select the relevant line item.
7. Under the Details sub tab, you can see that the Ship-From is not determined and you are not able to edit the fields.

When creating a sales order with the migration tool, the system determines the ship-from based on the supply chain master data. But if these data are not maintained, the system is not be able to determine automatically the ship-from details hence the fields remain empty.

Also as it is a migrated sales order these fields are greyed out and not editable.

This is the normal system behaviour.

If you want to fill or edit the ship-from details on the sales order you can either:

• Maintain the supply chain management master data so the system can determine the ship-from details automatically. See the detailed steps to follow in the KBA: 2658715 - Mini Scenario for Supply Chain Management (SCM): Ship-From Site Determination in ATP  
  or
• Create the sales order manually in the system, so you can edit the ship-from details as you need.

Note: For migrated sales orders, the ship-from party is determined only when the sales order is released. When a sales order approval process is scoped in your system, the migrated sales order does not get released automatically. This is the expected system behaviour. Hence the ship-from gets determined only when you approve and manually release the sales order.

KBA: 2658715 - Mini Scenario for Supply Chain Management (SCM): Ship-From Site Determination in ATP

Help Center Document: "Ship-From Determination and Shipment Scheduling for Customer Demand"

ship from ; migration ; determination ; fulfillment ; greyed out ; réceptionnaire , KBA , AP-SLO-SO , Sales Order , Problem