SAP Knowledge Base Article - Preview

2748769 - Best Practices For Opening and Updating SuccessFactors Support Cases

Symptom

  • What information should I include when opening a support case?
  • How should I keep cases updated? 


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Environment

SAP SuccessFactors - All Environments

Product

SAP Build Work Zone, standard edition all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM all versions

Keywords

Update, Support, Ticket, case, Open, success factors, tickets, cases, , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-RCM , Recruiting Management , LOD-SF-EP , People Profile (Employee Profile / PP3) , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-CAL , Calibration Module , LOD-SF-CMP , Compensation Management , LOD-SF-CPM , Continuous Performance Management , LOD-SF-GM , Goal Management , LOD-SF-MEN , Mentoring , LOD-SF-MTR , 360 Multi Rater , LOD-SF-RNR , Reward and Recognition , LOD-SF-VRP , Variable Pay Programs , LOD-SF-DT , Dynamic Teams , LOD-SF-OMP , Opportunity Marketplace , LOD-SF-PRS , Presentations , LOD-SF-SBP , SAP Best Practices for SuccessFactors , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , LOD-SF-CDP , Career Development Planning , How To

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