SAP Knowledge Base Article - Public

2748775 - Productive Cloud system delivered with unwanted Products already created


  • A Productive Cloud tenant has been delivered with Products already created when none should be available
  • Unwanted Products of Product Type SERV existing in initialized Production System that need to be deleted


  • SAP S/4HANA Cloud
  • Master Data

Reproducing the Issue

  1. Open the App 'Display Material'
  2. Access the Search help
  3. Erroneous / unwanted Products displayed.


The Products are mandatory once the Professional Service Automation scope items (e.g J11, J12, J13, J14 etc) are activated

According to the Professional Service Product Design, these Products will be used in customizing setting.

These Products will be regarded as non-demo data into Quality  and Productive systems if you choose Professional Service Automation scopes.

There is no possibility to deselect the scope items and also no possibility to remove the Products , as they are required for the configuration of professional services.


If you would like to delete those pre-defined Products , please contact your SAP Representative to raise an impediment


H002, L001,T001 , SAP_LMADM , T999 , A001, A002, B001 , KBA , "sap lifecycle management administrator" , "manage product master data" , accomodation , billable expenses , airfares , e001 , LO-MD-MM , Material Master , SV-CLD-FRM-INF , Implementation Framework Infrastructure , Problem


SAP S/4HANA Cloud all versions