SAP Knowledge Base Article - Preview

2748857 - DocuSign Email Panel Generated Incorrect Email Address - Onboarding 1.0

Symptom

  • During New Hire Activities, DocuSign email is generating a strange email address.
  • The DocuSign panel shows an odd email address such as "user_ea26000f-6e16-4f02-97d4-28f7bd3d2080@onb.com", or a similar email string, instead of the candidate's email.
  • DocuSign will send an email notification to user_4639eb53-bb0c-4ea2094e4-1759da10eaba@onb.com with a link to view and sign your documents.

KBA#4.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

DocuSign, Odd, Generated, Notification, Panel, token, authorization, OBD, SF, Success Factors , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

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