SAP Knowledge Base Article - Public

2748937 - Defaulting Offer Letter Template

Symptom

Is it possible to default a specific offer letter template when sending an Offer Letter?
Import group user-role mapped on Job Requisition into Offer Approval
Option to have a Approver Team field on Offer Approval

Environment

SAP SuccesFactors Recruiting Management

Reproducing the Issue

  1. Access a candidate in a job requisition to whom you are sending an Offer Letter to.
  2. Take action -> Offer -> Offer Letter

Or

  1. Access a candidate in a job requisition to whom you are sending an Offer Letter to.
  2. Take action -> Offer -> Offer Letter
  3. Navigate to Adhoc Approver
  4. No option to add Approver Team

Resolution

  • It is not possible to set a default Offer Letter template when sending an offer to a candidate
  • Configure or set an Approver Team field in Offer Approval. This is standard system behavior.
  • User will have to use the drop down and select an offer template they wish to send to the candidate.

As we are not be able to change the system behaviour at least in the current version, you may submit this as an enhancement requests to engage our Product Team.  Please refer to KB Article: 2090228 - How to Submit Ideas for SAP SuccessFactors Products

See Also

Implementation Guide: Configuring Predefined Approver Workflow for Offer Approvals

Keywords

SF, Success Factors, Defaulting Offer Letter Template, Send , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions