SAP Knowledge Base Article - Public

2748994 - [[INTERVIEW_DATE]] and [[INTERVIEW_TIME]] are not working for Cancel Interview Notification Trigger


When the interview cancellation email is sent to the candidate, the emails triggering to the candidate are not pulling any value for the tokens [INTERVIEW_DATE]] and [[INTERVIEW_TIME]].

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SAP SuccessFactors Recruiting Management


[INTERVIEW_DATE]] and [[INTERVIEW_TIME]] are invalid tokens for the Cancel Interview Notification Trigger.

invalid tokens.png


  • Please ensure to use valid tokens when configuring different Email Triggers.
  • Each e-mail trigger supports different standard tokens and are required to be validated before use.
  • Refer KBA 2486056 for more information on how to validate the tokens.

See Also

KBA 2664628 - ​[[INTERVIEW_DATE]]​ not supported in Interview Assessments Outstanding Trigger - Recruiting Management

KBA 2486056 - Token Validation in Recruiting Email triggers and Manage Recruiting Email templates - Recruiting Management


SF, Success Factors, Recruiting, Email Trigger tokens, [INTERVIEW_DATE]], [[INTERVIEW_TIME]], Cancel Interview notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions