SAP Knowledge Base Article - Public

2749079 - DOC_ACCESS_URL for External Participant Emails - 360 Multi Rater


  • DOC_ACCESS_URL in an external participant email is not rendered into a link
  • DOC_ACCESS_URL in an external participant email is rendered into a link, but the link is not usable/does not lead anywhere


SAP SuccessFactors 360 Multi Rater

Reproducing the Issue

  1. Have the DOC_ACCESS_URL token in an external participant email.
  2. For example: 360 Document Evaluation Notification for External Participant
  3. The email is send out to the external participant
  4. The token is either rendered as text or as a link


The DOC_ACCESS_URL token is not supported for External Participant Emails.


Remove the DOC_ACCESS_URL token from email templates for External Participant Emails

See Also

E-mail Notifications for 360 Reviews | SAP Help Portal


DOC_ACCESS_URL, External Participant, External Participants , KBA , LOD-SF-MTR-EML , Emails and Notifications , How To


SAP SuccessFactors Performance & Goals all versions