SAP Knowledge Base Article - Public

2749273 - SAP Jam: Search not returning any results

Symptom

"There were no results" message being returned in SAP Jam when searching for a SAP Jam Group or user

Environment

 SAP Jam

Reproducing the Issue

Attempt to search for a user or SAP Jam Group in the search bar in SAP Jam

Cause

Not currently known

Resolution

The issue only affects customer that have the BizX theming enabled in SAP Jam.

Workaorund:

Use the SAP Jam theming option. This can be enabled by doing the following:

1. Go to SAP Jam Admin

2. Branding > Web

3. Under theme, select SAP Jam

4. Save Changes.

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions