SAP Knowledge Base Article - Public

2749287 - Wrong Forecast Access

Symptom

The manager of sales unit ABC (ABC represents the sale unit) can see forecasts from Sales Unit DEF (DEF represents the sale unit).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Forecasts view.
  3. Filter “My Team Forecasts”.
  4. You can see the forecast for Sales Units that you are not manager of.

Cause

The access in forecast is employee based, which means if an employee is assigned to the sales units ABC and DEF, these sales units managers would see all forecasts related to the employee, even if he/she is not manager of all these sales units. If an employee is assigned to multiple org units, all the managers have access granted to his/hers forecast independent of the sales unit.

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Forecast, Sales Unit, Manager, Employee , KBA , LOD-CRM-FRC , Forecasting , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions