2749326 - Dump OBJECTS_OBJREF_NOT_ASSIGNED_NO with program "SAPLAI_SOLMAN_SVCP_EXTRACTORS" - SAP Solution Manager 7.2 SP08

• No data showing up in ITSM and Change Request Management dashboard.
• In table E2E_EFWK_STATUS you can see that ITSM Extractors fail with RC = 97 and MESSAGE = Access using a ''NULL' object reference is not possible.
• SLG1 > Object: ITSM > Subobject: ITSM_IN_EXT query shows failures in the extraction job that displays error: CRM Reader constractor error: Guid 0; ttype 1; tzone 3.

• Extractor 'SAPLAI_SOLMAN_SVCP_EXTRACTORS' is failing with error
  "Access using a "NULL' object reference is not possible." "Zugriff über 'NULL' Objektreferenz nicht möglich."
  
• In ST22, the following dump can be seen:
  "Category                     ABAP Programming Error
  Runtime Errors             OBJECTS_OBJREF_NOT_ASSIGNED_NO
  Except.                        CX_SY_REF_IS_INITIAL
  ABAP Program              
  Application Component SV-SMG-SUP-REP
  
  An exception has occurred which is explained in more detail below. The
  exception is assigned to class 'CX_SY_REF_IS_INITIAL' and was not caught in
  procedure
  "E2E_ITSM_PDL_SNP" "(FUNCTION)", nor was it propagated by a RAISING clause.
  
  "OBJECTS_OBJREF_NOT_ASSIGNED_NO" CX_SY_REF_IS_INITIAL 
  "SAPLAI_SOLMAN_SVCP_EXTRACTORS" or LAI_SOLMAN_SVCP_EXTRACTORSU31 
  "E2E_ITSM_PDL_SNP"
  
  The termination occurred in ABAP program "SAPLAI_SOLMAN_SVCP_EXTRACTORS", in
  "E2E_ITSM_PDL_SNP". The main program
  was "SAPMSSY1". 
  
  In the source code, the termination point is in line 33 of (Include) 
  program "LAI_SOLMAN_SVCP_EXTRACTORSU31". 
  The termination is due to exception "CX_SY_REF_IS_INITIAL" occurring in
  procedure "E2E_ITSM_PDL_SNP" "(FUNCTION)".
  
  "28 EXPORTING 
  29 iv_group_type = lv_group_type. 
  30 ENDIF. 
  31 
  32 DATA(lv_cube_name) = CONV char30( CONFIGSTRING ). 
  >>>>> lo_housekeeping->house_keeping_snapshot( 
  34 EXPORTING 
  35 iv_cube_name = lv_cube_name 
  36 IMPORTING 
  37 et_msg = DATA(lt_message_output)""

SAP Solution Manager 7.2 SP08

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