SAP Knowledge Base Article - Public

2749644 - CRM - Email Layout not populating


When creating Email Layouts for my Email campaign in Career Site Builder, they are not available in Recruiting Management.

Career Site Builder:

CSB Email Layout.png

Recruiting Management:


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • Career Site Builder

Reproducing the Issue

  1. Go to Recruiting Management -> Marketing
  2. Create an Email Campaign
  3. Create an Email Layout in Career Site Builder
  4. Email Layout dropdown list in Recruiting Management doesn't show all layouts created in Career Site Builder


There are two possible causes for this issue.

Cause 1:

The layout was created with a language (locale) that is not available in Recruiting Management:

Cause 2:

The following Role Based Permissions were not granted to the user:

  • EmailBrandTemplate
  • MarketingBrand



Solution 1:

The locale must match in Career Site Builder and Recruiting Management.
Possible solutions:

  1. Enable the language in Admin Center -> Language settings
  2. Create email layouts in the language activated in Recruiting Management

Solution 2:

Grant permission to specific user.

  1. Navigate to Admin Center >> Manage Permission Roles >> Select a role >> Click Permissions 
  2. Under Administrator Permissions, click Manage MDF Recruiting Objects
  3. Click View and Edit for EmailBrandTemplate and MarketingBrand and click Save.


Candidate Relationship Management, Email layout, locale , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RMK-CSB , Career Site Builder , Problem


SAP SuccessFactors Recruiting all versions