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SAP Knowledge Base Article - PreviewSymptom
- How to set flag "Sent automatically to SAP" manually?
- How to configure communication between End user and SAP directly?
- Reply from SAP is not sent directly to End user (Customer).
- Reply from End user to SAP not sent directly.
- "Sent automatically to SAP" is set but you don't want direct communication between SAP and End user for a particular incident.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager all versions
Keywords
SOLMAN, ITSM, Value Added Reseller, SMIV_VAR_SEND_SAP, key user , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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