SAP Knowledge Base Article - Public

2749911 - View Interaction Timeline During Visit Execution

Symptom

You would like to view interaction Timeline in Visit but the tab is missing.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Visit work center view.
  2. Open any visit.
  3. Observe: There is no Timeline that shows past and upcoming interactions with the Account you are visiting.

Cause

You did not add the 'Timeline' tab via master layout.

Resolution

The issue can be resolved by adding the Timeline tab through adaptation. Timeline is available only in Fiori client.

  1. Go to the Visit work center.
  2. Enter Adapt > Edit Master Layout.
  3. Open any recent visit.
  4. Hover over the tab.
  5. Select 'Timeline' tab.
  6. Apply and leave adaptation mode.
  7. Go to the Fiori client.
  8. Open any Visit.
  9. Observe: The Timeline tab will be present.

Keywords

Timeline, visit timeline, timeline tab , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions