2749944 - Approve Supplier Payment Approval Task Not Sent to All Expected Approvers

The approval task created for an automatic payment (Payables Payment Run) is not sent to all expected approvers.

SAP Business ByDesign

1. Go to the Payables work center.
2. Go to the Automatic Payments view.
3. Search for Payment ID EEE (EEE means Payment ID) with status In Approval for Company ID AAA (AAA means the Company ID)
4. Open the Payment
5. Notice the info message in the page bottom: 'Approval pending from ABC' (ABC means the approver's name)

You expected the payment approval task to be routed to ABC and also XYZ (XYZ means the second approver's name).

In the Work Distribution Rules for work category Approver for Payables there's a difference between the setup for ABC and XYZ for Company ID AAA.

Under Included Items section, for ABC there's a unique row specifying Company ID AAA, while for user XYZ there's a concatenated row where Company ID AAA comes along with other Company IDs, separated with semicolons. For example:

AAA; BBB; CCC; DDD;

(BBB, CCC and DDD mean Company IDs).

The concatenated rule is an invalid entry, hence supplier payment approval tasks will not be routed to user XYZ.

To have the supplier payment approval tasks routed to both ABC and XYZ users, you should enter Company ID AAA alone in a unique row for user XYZ, just as done for ABC.

FIN_DUE_DP_APP_PAYITEM_AP; Approve Supplier Payment; Approver for Payables; work category; employee responsible; Employee Work Distribution; Employee Work Distribution Rules; Approval pending from , KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To