SAP Knowledge Base Article - Public

2750224 - Work Ticket With My Involvement Query Do Not Show Any Tickets


"Work Ticket With My Involvement" query filters only those Work Tickets where the logged in user's Involvement is seen.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to Service Work Center.
  2. Navigate to Tickets View.
  3. Select the Query ,"Work Ticket With My Involvement".

It is seen that no Work Tickets are Fetched.


All tickets in the system are of Type Employee Support  but the above query works only for the Customer Support Tickets.


  1. Kindly make sure that the Business User is assigned only with Customer Ticket Support View and not with Employee Ticket Support View.
  2. Tickets created should have "Requires Work" , checkbox enabled, so that they appear in the query results.
  3. Business User who is using this query needs to show their involvement in the ticket by assigning  themselves to one of the Party Roles using Involved Parties Facet.


Work Ticket With My Involvement , Employee Support, Customer Support , Ticket Type, Requires Work, Involved Parties. , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions