SAP Knowledge Base Article - Public

2750497 - Cross Domain Solution Upgrade Process

Symptom

  • What is the cross domain solution upgrade process and where are the latest CDS files found?
  • It is recommended to upgrade the proxlet for both taking advantage of the course home experience and also upgraded security information.

Environment

SAP SuccessFactors Learning

Resolution

Download the latest CDS files from SAP Software Downloads (in order to access this link, you must have a S-User ID).

If SAP Software Downloads is blank, please see 1568179 - How to use and find the software downloads in SAP Software Center - SAP for Me for assistance. If further assistance is required, please raise an incident under the component listed in the Article.

Below are the steps for the upgrade: (The cross domain zip will have content zip and proxlet war artifacts.)

  1. Bring down the server where we have the Apache proxy and Tomcat application installed >
  2. Deploy the latest proxlet and content zip in configured location >
  3. Configure the below JVM arguments by providing LMS tenant information:
    1. -DLMSServerWhitelist=https://host.domain.com,https://stage-host.domain.com
    2. Ensure the latest TLS settings are only listed, e.g. -Dhttps.protocols=TLSv1.1,TLSv1.2
  4. Please check openJDK version of the server (The recommended version is openJDK 17)
    • Version Compatibility:
      • The latest 2025 cross-domain proxlet is only compatible with openJDK 21.
      • If customers are using the older 2024 proxlet, we recommend they upgrade their openJDK to openJDK 17.
  5. Restart the server or Tomcat services. (The recommend version: Tomcat 9.0.72 or above).

If you are unsure on how to configure the above settings, please reach out to your Account Executive to engage a SAP Partner or Professional Services team to assist. Refer to the KBA 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud] - SAP for Me  for further assistance.

If you are experiencing issues after upgrading please make sure to provide the following details in your support case:

  1. OS system
  2. Java version used
  3. JDK version used
  4. What server you are using for content hosting (Tomcat/Microsoft)
  5. Launch a course and collect network traces
  6. Proxlet server logs

See Also

1568179 - How to use and find the software downloads in SAP Software Center - SAP for Me

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud] - SAP for Me

Technical Requirements for the Cross Domain Solution (CDS) | SAP Help Portal

Keywords

SF, SuccessFactors, Learning, LMS, Cross Domain Solution, CDS, new proxlet, upgrade. , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions