Symptom
In Onboarding, a manager has uncompleted activities in the Onboarding/Offboarding process, but they are not appearing on the To Do tile on the home page
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into SuccessFactors
- Go to the Home Page
- Notice the To Do tile doesn't have Onboarding tasks to complete
Cause
The manager has never been a hiring manager for a candidate on the OCI Object
Resolution
- Log into SuccessFactors
- Go to Import and Export Data
- Choose Export
- Search for OnboardingCandidateInfo
- Export all of the records
- Search in the managerId column for the manager
- If he/she is not present, this is why there are no Onboarding activities on the To Do tile
To fix this, he/she must be a hiring manage for at least one candidate on the Onboarding Candidate Info object
- Either create a dummy candidate and make him the hiring manager
Or
- Edit one of the OCI Objects and set him/her as manager
Keywords
sf, success factors, OBD, ONB, on boarding, off boarding, todo, PHV, NES, OS , KBA , LOD-SF-OBD-OFF , Offboarding , Problem
Product
SAP SuccessFactors Onboarding all versions