SAP Knowledge Base Article - Public

2750936 - Application Error When Clicking on Employee Name via Quick Card - f1416571c18ef62b2bb40d2907becbda9e3e167c


An application error is received when clicking on an Employee's name via the Quick Card or when hovering over the employee's name in people search.


SAP Successfactors Employee Central

Reproducing the Issue

Search for an employee via people search (or the org chart) or hover over an employee's name in people search and an applciation error will be thrown.


This issue occurs for all users whose manager id is set to "NO_MANAGER" in profile page and where the following functionalities are enabled:

  • Enable the checkbox "Enable name format" in provisioning.
  • From admin center-> manage data, for the instance "PP3Page" of "EmployeeProfilePageConfig", make sure you have value set for "nameFormatCode".
  • From admin center -> company system and logo settings page, enable the checkbox for "Enable the name format selected in Configure People Profile to apply globally (Global Header, Org Chart, Quickcard, People Search)."

 When all these features are in place, then we will get the error in quick card for users whose manger is set to "NO_MANAGER".


Our Engineering Team have confirmed that this issue will be resolved with the upcoming 1902 release.


Error, People Search, Org Chart, Quick Card, Hover, f1416571c18ef62b2bb40d2907becbda9e3e167c , KBA , LOD-SF-EC-PP3 , People Profile (PP3) , Problem


SAP SuccessFactors Employee Central 1805 ; SAP SuccessFactors Employee Central 1808 ; SAP SuccessFactors Employee Central 1811 ; SAP SuccessFactors Employee Central 1902