You canceled the Inbound Delivery and expected to have the Customer Return with the status as Completed, but the Return is still with the status as In Process.
SAP Business ByDesign.
Reproducing the Issue
- Go to the Sales Orders work center.
- Select the Returns view.
- Search for the ID ABC (ABC represents the ID of the Return).
- Click the Edit button.
- Warning: The inbound delivery for this return was updated. Review the credit memo request issued before this correction, and make the necessary adjustments to prevent incorrect payment to the customer.
The Return did not complete automatically, due to a message which was raised when the approval status of the document went from Approved to Not Started.
This happened since the Credit Memo document was already created when the Inbound Delivery was later canceled.
This is the expected system behavior.
To complete the Return, please perform the following steps:
Go to the Sales Orders work center.
Select the Returns view.
Search for the ID ABC (ABC represents the ID of the Return).
Click the Edit button.
Navigate to the Items tab.
Under the Details subtab, scroll to Inbound.
Enter any value from the list for Reason for Rejection.
Hit the Enter button.
Document status changed to Completed and you can save the document.
2936830 - How to Cancel a Customer Return
Return; Not Completed; Status; Inbound Delivery; , KBA , AP-CRP-CR , Customer Return , SRD-CRM-ORD , Orders & Contracts , AP-SLO , Sales Order Processing , How To