SAP Knowledge Base Article - Preview

2751144 - Cannot accept incoming voice calls using the ECF Life Activity sample widget

Symptom

“Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • You using SAP Contact Center Embedded Communications Framework (ECF) functionality
  • The integration works (Ready, Not Ready, Queue list etc.)
  • When a call comes in, you can see the alert in CDT but not in the ECF Widget


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Environment

SAP Contact Center 7.0

Product

SAP Cloud for Customer core applications 1811 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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