SAP Knowledge Base Article - Public

2751451 - Attachments from surveys cannot be downloaded using Chrome browser Failed - Network Error"


You cannot download any attachments from surveys using the Chrome browser.


SAP Cloud for Customer

Reproducing the Issue

  1. Perquisite: Chrome needs to have either Adobe Acrobat or Adobe Reader installed.
  2. Log on to the system using the Chrome browser.
  3. Go to the Visits Work Center.
  4. Go to the Visits view.
  5. Open a Visit with a Survey.
  6. Switch to the Surveys facet.
  7. Open any Survey ID.
  8. Click on the Download button.
  9. You will not be able to download attachment as you get the message "Failed - Network Error".


This occurs only with Chrome browser when the file size is too large.


Add the attachment in the Library and then upload it to the survey, then remove the already existing attachment and add it again from the Library.

Development are considering to improve this in a future release, however, SAP Cloud Product Support cannot provide you additional information regarding the availability of this feature in a future release.


Chrome; browser; attachment; Failed; Network Error; Survey; download; visit; file size; large; , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions