2751477 - How to add and maintain external users on SAP Jam?

• How to add and maintain external users in SAP Jam?
• I want to invite an external user to SAP Jam. How do I do this and then how can I disable them?
• You have an External group in SAP Jam that you want an external user to access.

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SAP Jam Collaboration

While internal/company users are maintained in BizX (or IAS if SAP Jam is not integrated with BizX), external users are not. 

Inviting and managing external users in SAP Jam: 

The External Users can get created in Jam in a number of ways ->

• Invite from External Groups-> This is most commonly used method. Users get email with link to Register their profile in SAP ID Service, this creates the external profile in Jam also.
• Synced from IAS (IAS based Jam)-> In instances using 'IAS managed extranet' feature, external user profiles can be synced from customer's IAS instance.
• Synced from SuccessFactors (SF based Jam)-> External users in Jam can also sync from SuccessFactors in different ways-
• If the Social Onboarding feature is enabled, Internal Users from SF can sync to Jam as External Users.
• External users in SF, from Onboarding and Learning module, can also sync to Jam as External Users with the right config in place.

External user managment: 

You can view a list of current and invited external users, see their status as external users, and Disable, Block, or Enable their access individually.

1. Go to the SAP Jam 'Admin' console and select 'Users' - 'External' from the left navigation sidebar to view general information on your SAP Jam service.

2. In the External Users section, click the Show drop-down menu, and select the type of users that you want to view.

• The options are All, Active, Unaccepted Invites, Blocked External User, Disabled, External Company - All, External Company - Active, and External Company - Unaccepted Invites.
• Note that the drop-down menu options show the number of users of each type in parentheses.

 The External Users catalog refreshes after a few seconds and displays the category of users that you selected.

 To change a external user's access:

• To disable an "External" user, select the checkbox beside their Email entry and click Disable Users.

• To block an "External Companies" user, select the checkbox beside their Email entry and click Block Users.
• To enable an "Disabled" user, select the checkbox beside their Email entry and click Enable Users.

Please note that external users can only access certain areas of SAP Jam- the content within the groups to which they have been invited, their home page and user profile.The User types features access section of the SAP Jam Adminsitrator guide has a detailed table explaining what areas they can access.

• KBA 2082956 Explaining Different Group Types - SAP Jam
• Overview of external user administration 
• External user management

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