SAP Knowledge Base Article - Public

2751654 - Error when trying to request a leave "System error. Please contact administrator." - Employee Central


When trying to submit a leave of absence system encounter the following error:


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


  • SAP SuccessFactors Employee Central
  • Time Off
  • Position Management

Reproducing the Issue

  1. Go to Employee Profile
  2. Click on Administer Time
  3. Click on New Absence
  4. Select Time Type as Leave of Absence
  5. Select the Start Date and Expected Return Date
  6. Click on Submit


Scenario 1

Wrong Right to Return rule configuration. In order to check this configuration please follow:

  1. Go to Admin Center
  2. Go to Position Management Settings
  3. Click on Right to Return tab
  4. Check the rule assigned to Unassign from Position field on Right to Return for Leave of Absence section
  5. Make sure that the rule is configured accordingly following the Implementation Guide: Employee Central Position Management - Right to Return
  6. Also the rule should be created using the correct Scenario that is Unassigned Incumbent from Position for Right to Return


Scenario 2

Please check that the user you're creating a leave request for does not already have a Right to Return configured. If the start date of the new leave request matches the start date of the previous Right to Return details, you will also encounter this error.


Scenario 1

Re-create the rule according the Implementation Guide and using the correct Scenario and assign it to Unassign from Position field on Right to Return for Leave of Absence within Admin Center -> Position Management Settings

Scenario 2

To check if the user already has a Right to Return maintained, navigate to the Position Org Chart and ensure there is no Right to Return Details tab maintained for the user in question. If there is, the dates will need to be modified, or the current Right to Return details will need to be deleted.


System error. Please contact administrator, error requesting leave of absence, error requesting loa, error when submit leave, ChangeRightToReturnEndDateOnPositionImpl, SaveBean failed with the following messages: key=TIMEANDLABOR_SYSTEM_ERROR , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-POS , Position Management , Problem


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