SAP Knowledge Base Article - Public

2751752 - Forgot Password Link Missing from External Site in SuccessFactors Learning


External Site is created however external users do not see the "Forgot Password" link


SAP SuccessFactors Learning

Reproducing the Issue

  1. As an LMS Admin create an External Site
  2. Try to access the external site
  3. Notice there is no "Forgot Password" link


There is a configuration that you need to enable to for this to work


  1. Go to System Admin > Configuration > Global Variable
  2. Under Password Settings, put a checkmark on the

See Also

  • KB article 2312962 - Enable User Reset password (Forgot Password) for all LMS user accounts
  • KB article 2374445 - Login Lockout Settings not being Applied under External Site


sf, success factors, LMS, external sites reset password, forgot password link, external users, pass word , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem


SAP SuccessFactors Learning all versions