SAP Knowledge Base Article - Public

2752361 - Asynchronous task is completed with Error (DocuSign) - Onboarding 1.0


  • An error displays in during the Signature step in Onboarding
  • When a candidate is in the Signature step they receive the following error:

Asynchronous task is completed with error

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. The candidate goes through the Onboarding process
  2. Candidate gets to the signature step in order to sign the DocuSign Documents
  3. The candidate receives the error - "Asynchronous task is completed with error"


The integration/connection between DocuSign > Onboarding was down and the envelopes wasn't sent properly.


Click the Restart step in order to move the candidate back to the step where selection was made and make correction. (The restart step will not erase data that's already entered)


See Also

 KBA 2617446 - Cannot Reassign Activity to a User


error, docusign, asynchronous, task, SF, success, factors, OBD, ONB, onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions