Symptom
- An error displays in during the Signature step in Onboarding
- When a candidate is in the Signature step they receive the following error:
Asynchronous task is completed with error
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- The candidate goes through the Onboarding process
- Candidate gets to the signature step in order to sign the DocuSign Documents
- The candidate receives the error - "Asynchronous task is completed with error"
Cause
The integration/connection between DocuSign > Onboarding was down and the envelopes wasn't sent properly.
Resolution
Click the Restart step in order to move the candidate back to the step where selection was made and make correction. (The restart step will not erase data that's already entered)
See Also
Keywords
error, docusign, asynchronous, task, SF, success, factors, OBD, ONB, onboarding , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions