Symptom
- Relations are misaligned in Onboarding
- Employee import causing misalignment issue
- Corporate Structure is misaligned after an employee import
- The Corporate Structure is not displaying the correct departments
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
After creating an import, the user's corporate structure is missing or incorrect.
Cause
Users were imported via the import icon in Security > Users
Resolution
- Users should never be imported in this manner.
- They should alway be imported via a user sync report.
See Also
KBA 2161319 - Onboarding: How to Create a User Sync Report
Keywords
import, corporate structure, user, sync, SF, success factors, OBD, ONB , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions