SAP Knowledge Base Article - Public

2752381 - Sales Order Creation with incorrect Material or Material That Doesn't Exist


When you create a Sales Order, you have entered a Product ID that doesnt exists in the system. But the system accept that ID without any error. When you open the Product from the Sales Order, system opens another Product.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Order work center
  2. Create new Sales Order
  3. Enter the Product ID X

Open the Product ID X which Navigates to another Product ID Y


The cause for the issue is that the ID which you entered is defined as Customer Part Number for an existing product

The Customer Part Number which acts as an alias for the Product ID. Eg, There is a Customer Part Number X which was assigned to the Product Y. Product X which was assigned to Sales Order is same as the Customer Part Number X.


This is expected behavior. You can enter a product which exist in the system through Value Help instead of entering a random ID.


Sales Order, Customer Part Number, Material , KBA , SRD-MD-PRD-PRD , Product , Problem


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