Symptom
Permanent purge failing straight away in Monitor Jobs.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Data Retention Management
- Select User Permanent Purge
- Upload purge file
- Go to Monitor Jobs
- Job failed
Cause
Duplicate user ID's in the file
Resolution
- The file you are uploading has duplicate user ID's
- Please remove duplicates and try again
- If the purge still fails with the error message, kindly create a case with Customer Support Team sharing the error code.
Keywords
Permanent Purge, Failed, Monitor Jobs, Job , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem
Product
SAP SuccessFactors HCM Suite all versions