2752667 - Dunning Run Error 'Direct Debit Agreement Exists For Company ABC And Business Partner DEF'

• You create a Dunning Run for a certain Customer but an Error Message appears: 'Direct Debit Agreement exists Company ABC, Business Partner DEF' (where ABC represents the Company and DEF represents the Business Partner).
• You do not want to use the Workaround in KBA 2558488 by ticking the checkbox "Include Direct Debit" since you use this option for other purposes.

SAP Business ByDesign

1. Go to the Receivables Work Center.
2. Go to the Dunning Runs View.
3. Show active Dunning Runs, search for XXX (where XXX represents the Dunning Run).
4. Under Execution Details, show all logs and click the Application log ID YYY (where YYY is the Application log ID).
5. Switch to the Settings tab.
6. Press Expand all.
7. You can see that all Business Partners are included in the Dunning Run.
8. Switch to tab Results.

You can see the Error Message: 'Direct Debit Agreement exists (Company ABC, Business Partner DEF)'.

The Error Message is shown because there is an Active Mandate for Payment Method Direct Debit of customer GHI (where GHI represents the customer).

1. Go to the Receivables Work Center.
2. Go to the Customers View.
3. Show all Customers, search for GHI.
4. Press Edit - Financial Data.
5. Change Payment Method from Bank Transfer to Direct Debit.
6. Under SEPA Mandates edit the active Mandate ID ZZZ (where ZZZ represents the Mandate ID).
7. Press Actions - Set to obsolete.
8. Press Save and Close.
9. Change Payment Method to Bank Transfer again.

When you complete the Dunning Run the Error Message no longer appears.

2558488 - Dunning Run not Creating Dunning Items for Customer Accounts

Dunning Run; Direct Debit Agreement exists; Bank Transfer; Company; Business Partner; Überweisung; Lastschrift , KBA , SRD-FIN-ACR , Receivables , Problem