2752823 - Error "Action FLAG_AS_OBSOLETE not possible; object does not exist" when Deleting a Sales Arrangement

In the Web Service Message Monitoring view the error "Action FLAG_AS_OBSOLETE not possible; object does not exist" shows when trying to delete a Sales Arrangement.

SAP Hybris Cloud for Customer Add-ins

 

1. Go to the Administrator work center.
2. Go to the Web Service Message Monitoring view.
3. Click View and Error Log.

Result: Error message is shown.

This error occurs when the actionCode for the Sales Arrangement is set to 05 and the LifeCycleStatusCode is set to 4:
<SalesArrangement actionCode="05" partnerFunctionListCompleteTransmissionIndicator="true">
  <SalesOrganisationID>XXX</SalesOrganisationID>
  <DistributionChannelCode>YYY</DistributionChannelCode>
  <DivisionCode>ZZZ</DivisionCode>
<LifeCycleStatusCode>4</LifeCycleStatusCode>

Where XXX is the SalesOrganisationID, YYY is the DistributionChannelCode and ZZZ is the DivisionCode.

A LifeCycleStatusCode of 4 means obsolete. During the processing of the message the Sales Arrangement is deleted. The system will then try to obsolete the Sales Arrangement but will not be able to find it and an error will be created.

The mapping for LifeCycleStatusCode should be set to 2 which is Active. This is standard in the CPI/PI mapping where the Sales Arrangement is deleted.

lifecyclestatuscode, delete, obsolete, salesarrangement, sales arrangement, actioncode , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions