SAP Knowledge Base Article - Preview

2752859 - Connectivity issues between IBP and CI-DS

Symptom

You are running an integration job on IBP, and the following message can be seen on its logs:

  • "The CPI system could not be reconnected after 3 attempts."

By expanding the log details, the following information is presented:

  • Exception 'Error when calling SOAP Runtime functions: <SOAP_FAULT xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>soap:Server</faultcode><faultstring>Login failed</faultstring><detail><ns2:WebFaultException xmlns:ns2="http://webservices.dsod.sap.com/"><faultCode>Connection:Authentication</faultCode><faultString>There is a problem verifying your organization. Contact SAP Support.</faultString></ns2:WebFaultException></detail></SOAP_FAULT>'


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Environment

  • SAP Supply Chain Management (SCM)
  • SAP Integrated Business Planning (SCM-IBP)
  • SAP Cloud Integration for Data Services

Product

SAP Cloud Integration for data services all versions ; SAP Integrated Business Planning all versions

Keywords

IBP, CPI, CI-DS, HCI, connection, refuse, timeout, error, connectivity, ping, agent, job , KBA , SCM-IBP-INT , Integration , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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