SAP Knowledge Base Article - Public

2753348 - Non group admins cannot see pending group invitations for external users (SAP Jam IAS)


Internal/standard SAP Jam users cannot see details of users that have been invited to an external SAP Jam group.


 SAP Jam

Reproducing the Issue

This issue only occurs when SAP Jam users are provisioned with Identity authentication service (IAS)

  1. Create external Jam group
  2. Join the group with an internal user, that is not a group admin
  3. Invite an external user account to the group 

Result: one additional pending invitation is shown, however the list is shown empty 


This is expected behaviour.

  • The external user's email is private information, and therefore shouldn't be visible to regular users.


Contact a group admin to ask who the pending users are.

This is as group admins of external groups do see all pending invitation


blank, "cannot view", hidden, extranet, Identity authentication service, Cloud Identity, SCI, IPS, Identity Provisioning Service , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-IAS , Integration with IAS , Problem


SAP Jam Collaboration all versions