Symptom
Application error when trying to access candidate profiles.
fingerprint=3451999b7e4f0857c7929f0b824d2d3d62ef746c
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management - All versions
Reproducing the Issue
- Access the candidate profile (could be either through the job requisition or not);
- Get the error message
Cause
Candidate Profile field type mismatch. The system was designed so field types (text, number, picklist, etc...) may never change. In case we create a field in the candidate profile, save the template and have the same field type edited afterwards, the system may behave as mentioned above.
Resolution
To avoid the issue, it is required to undo the performed field type change. In case it mandatory to have this field with the new type, a brand new fieldID must be created.
Keywords
fingerprint=3451999b7e4f0857c7929f0b824d2d3d62ef746c ; 3451999b7e4f0857c7929f0b824d2d3d62ef746c ; unable to access candidate profile ; error when accessing candidate profile ; 478e02e42a68ed0cc1cd7c9e1afb91aa3c57a9cf , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem