SAP Knowledge Base Article - Public

2753591 - "Unable to read file from sftp location sftp://xxxxxx; check connection configuration" error - Integration Center

Symptom

An inbound (import) Integration Center (IC) job is throwing the error below while trying to connect to the informed SFTP:

"Unable to read file from sftp location sftp://xxxxxx; check connection configuration"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Reproducing the Issue

  1. Access Integration Center;
  2. Run the integration manually or let it run on its scheduled time;
  3. At 'Review and Run' tab, click on the 'Last Run Time' field link to open the Execution Manager;
  4. Observe the error;

Cause

Wrong information under 'Source Settings' section.

Resolution

Check if the information below (provided under 'Source Settings' section) match the information in the SFTP side (login in the SFTP to verify):

  • SFTP 'File Folder' path;
  • 'File Name Prefix', 'Date Suffix Format' and 'File Extension'. Also, consider the below notes about it:
    • These fields are case sensitive.
    • If you are using 'Date Suffix Format' option, the file date suffix needs to match the day the integration is running.
    • If you are not using 'Date Suffix Format' option, the recommendation is inform an 'Processing Folder' in which the file is moved to after it is read or processed. Note that write privileges to the folder are required. This will make sure the root folder contains only one file (the current file) before the integration runs.
    • If you are using 'File Decryption' option and file extension is '.csv', you need to enter csv.pgp in the 'File Extension' field. See the example below:

      SFTP2.PNG
  • 'SFTP User Name' informed has read permissions in the SFTP 'File Folder';

See Also

KBA 2642369 - Integration Center Inbound Interface not supporting the 'datetime' suffix for csv filename

KBA 2393573 - Error "Authentication Failed due to invalid username or password" - Integration Center

KBA 2589457 - "Folder XXXXX should exists relative to the logged in user home directory..." error - Integration Center

Integration Center guide

Keywords

SF, success, factors, inbound, import, pgp, decryption, file, name, suffix, job, unable, find, sftp , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM suite all versions