2753591 - "Unable to read file from sftp location sftp://xyz; check connection configuration" error - Integration Center

An inbound (import) Integration Center (IC) job is throwing the error below while trying to connect to the informed SFTP:

"Unable to read file from sftp location sftp://xyz; check connection configuration"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors HXM Suite
• Integration Center

1. Access Integration Center;
2. Run the integration manually or let it run on its scheduled time;
3. At 'Review and Run' tab, click on the 'Last Run Time' field link to open the Execution Manager;
4. Observe the error;

Wrong information under 'Source Settings' section.

Check if the information below (provided under 'Source Settings' section) match the information in the SFTP side (login in the SFTP to verify):

• SFTP 'File Folder' path;
• 'File Name Prefix', 'Date Suffix Format' and 'File Extension'. Also, consider the below notes about it:
• These fields are case sensitive.
• If you are using 'Date Suffix Format' option, the file date suffix needs to match the day the integration is running.
• If you are not using 'Date Suffix Format' option, the recommendation is inform an 'Processing Folder' in which the file is moved to after it is read or processed. Note that write privileges to the folder are required. This will make sure the root folder contains only one file (the current file) before the integration runs.
• If you are using 'File Decryption' option and file extension is '.csv', you need to enter csv.pgp in the 'File Extension' field. See the example below:
  
  
• 'SFTP User Name' informed has read permissions in the SFTP 'File Folder';
• Check if the file is already saved on the SFTP server and the user has access rights to the file.

Integration Center guide

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